Our Staff

Shelley Gay Jenkins

Shelley Gay Jenkins

Shelley Gay LinkedIn

Shelley is the office manager for Richmond Hearing Doctors. She maintains and oversees the day to day functions of our office. Her incredible organizational skills keep our team running smoothly. She is the friendly voice our patients love to hear and she takes great pride in making sure our patients’ needs are promptly met. She is also a highly trained hearing aid technician devoted to excellent patient care. As a native of the Richmond area, she grew up and currently resides in Varina with her husband and 2 daughters. She enjoys attending concerts, taking weekend trips, and being with family and friends. | Email Shelley Gay

Pam Jester

Pam Jester LinkedIn

Pam Jester is Richmond Hearing Doctor’s part-time receptionist and technician. She is most often at the Forest Avenue office but will occasionally fill-in at the Midlothian office. Having worked with the Richmond Hearing Doctors’ Audiologists in the past, we knew she would be a great asset to our team. Pam has worked with hearing aids since 2002 and can often clean your aids or even do a quick repair on them while you wait – if she’s not on the phone or helping someone at the counter. She is also very knowledgeable about how to help people get used to their hearing aids, help with assistive device, or explain various warranty options available for hearing aids. Pam moved from Atlanta in 1985, one week after getting married, and has two grown sons, both graduates of VCU. She enjoys music, tennis, yoga, and inventing new recipes. | Email Pam Jester

Pam Jester

Testimonials

“I will forever be indebted to a friend that insisted that I see Debra Ogilvie, Au.D. at Richmond Hearing Doctors. An intensive audio exam showed that I did need help. Life has always been good to me and now with hearing aids a good life has gotten even better!”

-Wes Waters

Pam Jester

Pam Jester

Pam Jester LinkedIn

Pam Jester is Richmond Hearing Doctor’s part-time receptionist. She is most often at the Forest Avenue office one day a week but will occasionally fill-in at the Midlothian office as well. Having worked with the Richmond Hearing Doctors’ Audiologists in the past, we knew she would be a great asset to our team! Pam has worked with hearing aids for 12 years now and can often clean your aids or even do a quick repair on them while you wait – if she’s not on the phone or helping someone at the counter. She is also very knowledgeable about how to help people get used to their hearing aids, assistive devices such as amplified telephones, and various warranty options available for hearing aids. Pam, originally from Atlanta, has been married 28 years and has 2 boys – one graduated from and one still attending VCU. She enjoys music, tennis, yoga, and inventing new recipes | Email Pam Jester

Maria Nicholas

Maria Nicholas

Maria Nicholas is the full-time receptionist at our Midlothian Southside office. She previously worked as an Administrative Assistant at Genex Services for 3 years prior to joining Richmond Hearing Doctors in April 2016. She has been a fast learner who now seems like she has been working with hearing aids her whole life. Maria loves when patients get hearing aids for the first time and starts hearing everything they have been missing. She says, “The smiles on their faces make me so happy!” Maria can now help with many hearing aid repairs, cell phone to hearing aid connection issues, and hearing aid warranty options while you wait. A long-time resident of Hanover, VA, she got married on Hatteras Beach in North Carolina in August 2016. Besides spending time at the beach, she enjoys fishing and being with her husband, son, and four dogs. | Email Maria Nicholas

Lissa Callaghan

Lissa Callaghan is a part-time receptionist at our Forest Avenue office and occasionally fills in at the Midlothian office. She joined Richmond Hearing Doctors in June 2016 and values working with equally remarkable and dedicated women. Lissa has been an asset to everyone, willing to step in at a moment’s notice! She loves getting to know all the patients while being able to help with their hearing needs. Her previous employments were with Circuit City for over 10 years and in the school systems as a preschool assistant teacher and as an elementary school secretary. Lissa is a Virginia native, currently living in Glen Allen with her husband, daughter (before she starts college), and new rescue dog. She enjoys cooking, entertaining, and anything outdoors.
| Email Lissa Callaghan

Lissa Callaghan
Lissa Callaghan

Lissa Callaghan

Lissa Callaghan is a part-time receptionist at our Forest Avenue office and occasionally fills in at the Midlothian office. She joined Richmond Hearing Doctors in June 2016 and values working with equally remarkable and dedicated women. Lissa has been an asset to everyone, willing to step in at a moment’s notice! She loves getting to know all the patients while being able to help with their hearing needs. Her previous employments were with Circuit City for over 10 years and in the school systems as a preschool assistant teacher and as an elementary school secretary. Lissa is a Virginia native, currently living in Glen Allen with her husband, daughter (before she starts college), and new rescue dog. She enjoys cooking, entertaining, and anything outdoors. | Email Lissa Callaghan